At XINGRUI GROUP CO., LIMITED, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund conditions below.

This Refund Policy applies to purchases made through www.locfg.xyz, operated by XINGRUI GROUP CO., LIMITED.

Company Name: XINGRUI GROUP CO., LIMITED

Address: RM03，24/F，HO KING COMM CTR,2‑16 FAYUEN ST, MONGKOK, KOWLOON, HONG KONG

Phone: 447563400982

Email::420717183@qq.com

You may request a return within 14 days after receiving your order.

To start a return, please contact us at 420717183@qq.com with your order number, the item you wish to return, and the reason for return.

Returns sent without contacting us first may not be accepted.

To be eligible for a return, the item must be:

Unworn, unused, and unwashed

In its original condition

With all original tags, labels, and packaging attached

Free from stains, perfume, deodorant marks, makeup, pet hair, or signs of wear

Returned with proof of purchase or order confirmation

For hygiene and quality reasons, the following items are not eligible for return unless they are faulty or incorrect:

Underwear, lingerie, swimwear, bodysuits, and intimate apparel

Accessories such as earrings, hair accessories, and similar personal items

Items marked as final sale or clearance

Gift cards

Customized or personalized items

Items damaged due to misuse, improper care, or normal wear and tear

We understand that sizing may vary depending on fabric, design, and fit. If an item does not fit as expected, you may request a return within the return period, provided the item meets our return conditions.

Please check the product description and size guide carefully before placing an order.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at 420717183@qq.com within 7 days of delivery.

Please include:

Unless the item is confirmed to be defective, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping fees are non‑refundable unless the return is due to our error.

We recommend using a trackable shipping service. We are not responsible for returned items lost or damaged during transit.

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow additional time for your bank, card issuer, or payment provider to complete the refund.

Depending on your payment provider, the refund may take several business days to appear in your account.

We may offer exchanges depending on product availability. If you would like to exchange an item for another size, color, or style, please contact us at 420717183@qq.com .

If the requested item is unavailable, you may choose a refund or another available item, subject to our approval.

If you wish to cancel an order, please contact us as soon as possible at 420717183@qq.com .

We cannot guarantee cancellation once an order has been processed, packed, or shipped. If your order has already been shipped, you may request a return after receiving it, subject to this Refund Policy.

If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete address provided by the customer, we may deduct shipping fees, return shipping costs, and any related charges from the refund.

We are not responsible for delivery issues caused by incorrect shipping information provided at checkout.

If you have not received your refund after approval, please first check with your bank, card issuer, or payment provider, as processing times may vary.

If you still need assistance, please contact us at 420717183@qq.com .

For return, exchange, or refund requests, please contact:

XINGRUI GROUP CO., LIMITED

RM03，24/F，HO KING COMM CTR,2‑16 FAYUEN ST, MONGKOK, KOWLOON, HONG KONG

Phone: 447563400982

Email: 420717183@qq.com